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We are an Auckland based training provider offering onsite Microsoft Office training courses and consultancy services to businesses located in the greater Auckland area, and personal coaching (1-on-1) and consultancy services via the Internet to businesses throughout New Zealand.

Sharyn Baines – Principal Trainer

SharynFor well over two decades Sharyn has introduced learners to the “Wonderful World of Technology” via classroom, coaching and e-learning. What Sharyn has found is regardless of the learner’s business size, industry or culture, developing skills through exposure to practical training, tips and time-saving software features increases work output and confidence in no time.

When the Secretaries in the office where Sharyn worked needed Word Processing training she just happened to be the only person in the IT department who wore a skirt. And they seemed to prefer to deal with a woman. It didn’t take long for training to become a passion and the beginning of a successful professional career.

Sharyn is an expert trainer.  She became the first certified Microsoft® MOUS Authorised Instructor in New Zealand.  She is endorsed by Microsoft® as a qualified Microsoft® Office Specialist and is a member of the Microsoft® Certified Trainer Alumni. She has more than 20 years of experience in the training industry, developing and delivering technology training programmes, coaching and mentoring in-house trainers and creating courseware including e-learning.

Sharyn’s professional approach to taking the “geek-speak” out of technology training has placed her as a preferred supplier to many of New Zealand’s leading organisations – including the Auckland Chamber of Commerce who has used Sharyn as their supplier of Excel training courses for their staff and members since 2010.


 +64 21 2246377


Susan Carlow – Associate Trainer

Susan CarlowSusan is a dedicated and energetic IT professional with over 25 years experience working with world-class IT systems, methodologies and organisations and over 20 years of experience in training and development.

She has the knack of relating to users, easily translating techie-speak and complex system processes into real-life terms to ensure learners ‘get it’.  She specialises in identifying your business issues and any barriers that stop users from getting what they need from their technology.

Over the years, Susan has worked with renowned companies such as DHL, British Airways, Sky City, Vector, Auckland Council and Beca – designing and delivering quality learning solutions, increasing user productivity and helping them to reach their business goals.Susan is a certified Microsoft® Office Specialist specialising in OneNote, Office 365, Lync (Skype for Business) and SharePoint.  She offers training, design and development services for all versions of SharePoint server, as well as cloud SharePoint – the online offering in Office 365.